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Need some answers?
Become a pro by running through our FAQ's!
How do I place an order?
How do I place an order?
Ordering with us is a piece of cake, just like your usual online shopping. Chuck whatever you fancy into your cart, then hit up the checkout. If you've got a special request, give us a yell so we can sort it out for you manually
Can I change or cancel my order?
Can I change or cancel my order?
Certainly! Please feel free to reach out to us if you need to cancel your order. Please note, we cannot cancel orders that have been dispatched.
What are the minimum order value or quantities?
What are the minimum order value or quantities?
Our Minimum order value is $200 Ex Gst for all customers!
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Bulk order discount can be discussed on a case by case basis.
Shipping and Delivery
What are your shipping options?
What are your shipping options?
We use various carrier services to cover different shipments. From small parcels all the way to truckload. If you have special needs, please reach out to us, we will see what we can do. Extra fees may apply.
How long does delivery take?
How long does delivery take?
Transit time depends on the delivery location and carriers. For more details, please check our shipping policy.
How can I track my order?
How can I track my order?
Your can track your order from the "track orders" button on the main menu.
Payment
What payment methods do you accept?
What payment methods do you accept?
We offer flexible payment options to suit different needs. Credit cards (Visa, Mastercard), direct debit and bank transfer are all accepted
Do you offer payment terms or credit accounts
Do you offer payment terms or credit accounts
New customers will always start with orders prepaid. Payment term will be offered depending on various factors like payment histories, trading volume, trading frequency, etc. Applications are reviewed on a case by case basis.
What to note when making payments via bank transfer?
What to note when making payments via bank transfer?
Please alway quote the INVOICE NUMBER in the reference field when making payment. Please alway pay the correct amount on the invoice including decimals. This helps our account reconcile payments faster, hence dispatch your order in time without delay.
Are there any additional fees for payments?
Are there any additional fees for payments?
All payments methods are free from surcharges or fees.
Promotions & Discounts
Can I claim the discounts if the promotion was right after my orders?
Can I claim the discounts if the promotion was right after my orders?
Sorry, but if you put in an order before the promotion starts, you won’t be able to snag the discount. The deal only kicks in for orders placed after the promotion goes live.
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