Become a pro by running through our FAQ's!
Ordering with us is a piece of cake, just like your usual online shopping. Chuck whatever you fancy into your cart, then hit up the checkout. If you've got a special request, give us a yell so we can sort it out for you manually
Certainly! Please feel free to reach out to us if you need to cancel your order. Please note, we cannot cancel orders that have been dispatched.
Our Minimum order value is $200 Ex Gst for all customers!
Bulk order discount can be discussed on a case by case basis.
Shipping and Delivery
We use various carrier services to cover different shipments. From small parcels all the way to truckload. If you have special needs, please reach out to us, we will see what we can do. Extra fees may apply.
Transit time depends on the delivery location and carriers. For more details, please check our shipping policy.
Your can track your order from the "track orders" button on the main menu.
Payment
We offer flexible payment options to suit different needs. Credit cards (Visa, Mastercard), direct debit and bank transfer are all accepted
New customers will always start with orders prepaid. Payment term will be offered depending on various factors like payment histories, trading volume, trading frequency, etc. Applications are reviewed on a case by case basis.
Please alway quote the INVOICE NUMBER in the reference field when making payment. Please alway pay the correct amount on the invoice including decimals. This helps our account reconcile payments faster, hence dispatch your order in time without delay.
All payments methods are free from surcharges or fees.
Promotions & Discounts
Sorry, but if you put in an order before the promotion starts, you won’t be able to snag the discount. The deal only kicks in for orders placed after the promotion goes live.